Our Reviews
Vanessa G|2007 Chevrolet Tahoe
Confirmed Service Customer
9/8/2025
I made my appointment online and dropped off my vehicle the night before. They contacted me early the next day to confirm the service I wanted. I appreciate the communication and that it can be done via text since I was at work while my car was getting serviced. Very polite and no hidden charges. There have been times in the past I’ve made my appointment online for an online service special price and noted it in online comment box off but when I checkout at the dealer after my service the discount wasn’t applied. Although they adjust it once I let them know it was nice to not have to do that this time. Sometimes I am in a hurry and I appreciate not having to ask them. Thank you!
9/10/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
SEATTLE, WA
Jefferey C|2025 Chevrolet Tahoe
Confirmed Service Customer
9/8/2025
Fantastic
9/8/2025
Jefferey, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Kyle K|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
9/18/2025
Treated us like family, and accommodated all our requests and answered all of our questions.
TIMOTHY THOMPSON
9/21/2025
Kyle, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
BURIEN, WA
Andrumada K|2019 GMC Terrain
Confirmed Service Customer
10/6/2025
Always use chevy burine for my setvice on all my vehicles and I tell everyone about chevy
10/7/2025
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
BURIEN, WA
Sherri C|2025 Chevrolet Equinox EV
Confirmed Sales Customer
9/7/2025
The salesperson is very friendly and take time to disucss no pushy.
OLYMPIA, WA
Stephen B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/26/2025
I always appreciate the prompt service & being able to troubleshoot the repairs needed to get my vehicle back to me in usually a day's time. The Shuttle Service is always a bonus as well. Thank You Zach & the rest of your Service Department Team.
9/29/2025
Stephen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SEATTLE, WA
George Y|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Fast
10/10/2025
George, it is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
SEATTLE, WA
James P|2025 Chevrolet Suburban
Confirmed Sales Customer
9/18/2025
Great experience from start to finish!
ARPAD HORVATH
9/19/2025
James, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
LAKE STEVENS, WA
Carlos S|2021 GMC 1500 Sierra
Confirmed Service Customer
9/23/2025
Good work
DES MOINES, WA
Christopher H|2012 Chevrolet Camaro
Confirmed Service Customer
9/29/2025
Zachary was very helpful.
9/30/2025
Christopher, thank you for your kind review; we are happy to pass along your comments to the team here at Burien Chevrolet - Service! We sincerely value your business and look forward to your next visit!
BURIEN, WA
David H|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
10/7/2025
My experience with Burien Chevrolet was excellent. I was looking for a specific Silverado 1500, and they were the only dealership in the western states that had one in stock. Galen and Bobby took the time to help me customize the truck and made sure everything was just the way I wanted. They offered a fair trade-in value for my old vehicle, and when I arrived to pick up the new Silverado, it was ready to go. The entire process was smooth, straightforward, and hassle-free. I wouldn’t hesitate to do business with them again.
GALEN MCKAY
10/8/2025
David, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CLOVIS, CA
Victor Arnulfo S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/15/2025
Very good
GALEN MCKAY
10/16/2025
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
SEATTLE, WA
Tim J|2016 Chevrolet 3500HD Silverado
Confirmed Service Customer
9/17/2025
No communication, before after or during. The system is set up to communicate via text, email or phone. I tried all three with no response. I drove from four hour away so needed some logistics coordination.The day after I picked up my truck, I got a text and call from Henry saying they needed to order a special part and could pick up my truck the next day. I was already home. Made me question if the work was even done. I am very unhappy.
9/18/2025
Tim, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (206) 243-5800 when you have a chance. Thank you, and we look forward to hearing from you.
WINTHROP, WA
Stefan H|2025 Chevrolet Equinox EV
Confirmed Sales Customer
9/17/2025
Romar has been helpful every step in the process of buying my new car! I can highly recommend Romar and the Burien Chevrolet dealership.
ROMAR ENRIQUEZ
9/18/2025
Stefan, Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely value your business and look forward to your next visit!
YONCALLA, OR
Russ D|2017 Buick LaCrosse
Confirmed Service Customer
11/1/2025
Pleasant, knowledgeable, helpful
11/3/2025
Russ, we're glad to hear you found our staff was so knowledgeable and helpful! Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Keli B|2026 Chevrolet Equinox EV
Confirmed Sales Customer
10/10/2025
My experience with Burien Chevrolet was great! I worked with Galen to purchase my Equinox EV 2026 who was fantastic. He was patient, kind, well humored, genuine, professional, and extremely accommodating! It was honestly such a surprise to work with someone like Galen because my past experiences with other car dealerships have not been as positive. He was very knowledgeable about the vehicle, addressed all of our concerns, and has followed up with me a few times after my purchase to follow to address any other questions I had. Galen definitely changed my perception of buying a car to be a positive, fun experience, and I am super excited about my new car. Thank you Galen and the Burien Chevrolet team!
GALEN MCKAY
10/12/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you for choosing Burien Chevrolet and we hope to see you again.
NORMANDY PARK, WA
Sharon L|2018 Chevrolet Cruze
Confirmed Service Customer
10/30/2025
As usual you folks are polite and helpful. No complaints.
11/2/2025
Sharon, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
SEATTLE, WA
Daryl W|2025 Chevrolet Silverado EV
Confirmed Service Customer
11/10/2025
Just good service from start to finish
11/10/2025
Daryl, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Ronald D|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/14/2025
Told the lady that called me that I wanted specifically mobile one full synthetic, told the guy at the counter when checking in, hour an a half later they told me that they were out, an had to go.get some, in all I was there two an a half hours for a simple oil change. WORST service ever in the last 25 years I've been.doing business there, uncalled for
11/14/2025
Ronald, Thank you for taking the time to share this feedback. I’m very sorry that your oil change ended up taking as long as it did, and that you weren’t told up front that we were out of the specific oil you requested. That is frustrating and I understand why you felt the service fell short. We are in the process of switching our oil and fluid providers, and that transition is most likely what caused the disruption and delay you experienced. That said, this shouldn’t have impacted you the way it did, and it’s on us to ensure something like this does not happen again. You’ve been doing business with us for a long time, and we truly value that loyalty. I’m glad you brought this to our attention so we can address it with our team and improve. I would really like the opportunity to make this right by you. When you receive this message, please give me a call and ask for me directly. Thank you again for your feedback. Dan Paulsen Service Manager Burien Chevrolet
TUKWILA, WA
Todd G|2025 Chevrolet Traverse
Confirmed Sales Customer
11/20/2025
I recently purchased a 2026 silverado 2500 and a 2025 traverse from Burien Chevrolet. The process was seamless and the staff were helpful and accommodating. It was an enjoyable experience.
ROMAR ENRIQUEZ
11/23/2025
Todd, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RAYMOND, WA
Carol K|2013 Chevrolet Volt
Confirmed Service Customer
9/26/2025
I love Burien Chevrolet. Zach is the person who helped me. He is a top-flight professional and very knowledgeable and helpful. The work done is always thorough. I will continue to travel south from Seattle to go there.
9/29/2025
Carol, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
SEATTLE, WA
Larry M|2023 Chevrolet Tahoe
Confirmed Service Customer
10/28/2025
Service department got my oil changed in a timely manner so I could go on with my day.
10/29/2025
Larry, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Burien Chevrolet
RENTON, WA
Wyatt R|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
11/21/2025
Everybody was very helpful and professional great experience
11/23/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
SEATTLE, WA
Brian T|2019 Chevrolet Bolt EV
Confirmed Service Customer
9/9/2025
Took an extra day to fix as technician had a need to be away. That resulted in difficulty getting a loaner car. But all turned out fine.
9/10/2025
Brian, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (206) 243-5800.
BURIEN, WA
Eric L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
10/3/2025
Excellent selection of trucks. I was able to get the truck I wanted. Thanks for the quick and easy purchase process.
JASON SETH
10/6/2025
Eric, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
BOTHELL, WA
Mathaeus Mathia A|2026 Chevrolet Equinox
Confirmed Sales Customer
12/19/2025
great experience, great people
ROMAR ENRIQUEZ
12/20/2025
Mathaeus, we really appreciate your feedback! Thank you for choosing Burien Chevrolet and we hope to see you again.
PUYALLUP, WA
Corey S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/19/2025
Kevin went above and beyond to take care of us and helped us get our dream vehicle fast and easy. At first we thought we may have to sacrifice on certain features based on what was on the lot, but he made a few calls and got the model we wanted delivered within a day. If you are not getting the service you’d like at other dealerships, head to Burien and ask for Kevin.
KEVIN FLETCHER
12/21/2025
Corey, we're happy to hear you had such a positive experience with Kevin! Thank you for choosing Burien Chevrolet and we hope to see you again.
EDGEWOOD, WA
Patricia H|2021 Chevrolet Bolt EV
Confirmed Service Customer
1/12/2026
I was able to get an appointment very quickly and the service staff was very helpful with my additional questions. The service was done in an hour and I am extremely happy with the result. Thank you
1/13/2026
Patricia, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
SEATTLE, WA
Sapiro, D|2019 Chevrolet Traverse
Confirmed Service Customer
2/1/2026
helpful finding the problem quickly and arranging the fix asap. Completed on time.
michael odom
2/2/2026
Denis, we're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
SEATTLE, WA
Timothy S|2025 Chevrolet Equinox EV
Confirmed Sales Customer
9/21/2025
Everything was great up until the finance guy. He really tried to pressure us into getting something we didn’t want and his attitude completely changed when we stuck to what we wanted without any add-ons. He made us feel really awkward and uncomfortable. I would never recommend someone to have to go through that.
JASON SETH
9/22/2025
Timothy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (206) 243-5800 to discuss your concerns, as your satisfaction is of utmost importance to us.
SEATTLE, WA
Michael K|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/18/2025
Overall great experience everyone nice and willing to help out. Galen was super helpful.just a great overall experience
GALEN MCKAY
12/19/2025
Michael, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
RENTON, WA
Stephen B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
1/2/2026
I appreciated the Service Department completing & returning my vehicle back by the end of the day. They are a very professional team & do a great job, I just wish that I only had to see them for regular maintenance instead of dealing with these latest " big ticket " items that i have had to endure these last 18 months { IE New Transmission, New Catalytic Convertor, Tire Sensor Replacements, just to name a few } - All Under 130K Miles -
1/3/2026
Stephen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Kevin R|2019 Chevrolet Cruze
Confirmed Service Customer
1/13/2026
Prompt and friendly
1/13/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Zona H|2024 Chevrolet Trax
Confirmed Service Customer
1/29/2026
Very good.
1/29/2026
Zona, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
SEATTLE, WA
Garbutt, A|2018 Chevrolet Tahoe
Confirmed Service Customer
2/2/2026
Mike was a great help navigating the available solutions that also met our cost constraints.
michael odom
2/3/2026
Andrew, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Mertens, J|2021 Chevrolet Trailblazer
Confirmed Service Customer
2/6/2026
Service advisors were professional and good with communication, were able to get some warranty work done at the same time as oil change.
Zachary Humphrey
2/10/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURIEN, WA
Peter B|2015 Chevrolet Camaro
Confirmed Service Customer
10/15/2025
I waited for my oil change and winterization checkup and was pleased to quickly receive a thorough review of a complete evaluation. I appreciated you reminding me it was time for the review and was relieved that all was basically well with my 10 year old completely reliable Camaro.
10/16/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Brett K|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
10/28/2025
The rep was kind and straight to the point. Complimentary shuttle driver drove safely. It was a very smooth and easy process overall.
10/29/2025
Brett, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. We sincerely value your business and look forward to your next visit!
SEATTLE, WA
Connie E|2023 Chevrolet Trailblazer
Confirmed Service Customer
11/9/2025
Good service
11/10/2025
Connie, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Cindy M|2023 Chevrolet Bolt EUV
Confirmed Service Customer
11/13/2025
Great job!
11/14/2025
Cindy, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
SEATTLE, WA
Carolyn M|2016 Chevrolet Malibu
Confirmed Service Customer
11/26/2025
Took care of my problem within an hour while waiting for car. No hassle or trying to tell me I needed more work done which was.much appreciated.
11/27/2025
Carolyn, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Roger H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
11/26/2025
Good service and a good deal
ROMAR ENRIQUEZ
11/27/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RENTON, WA
Curtis M|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
12/24/2025
Oil change took 3 hours despite appointment. This was the “free” service after a purchase. Not all services were completed
12/25/2025
Thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (206) 243-5800 when you have a chance. Thank you, and we look forward to hearing from you.
RENTON, WA
Drake, M|2023 Chevrolet Bolt EUV
Confirmed Service Customer
2/10/2026
Fixed the problem under warranty. So, great!
michael odom
2/12/2026
Mark, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
DES MOINES, WA
Maria L|2022 Chevrolet Camaro
Confirmed Service Customer
10/29/2025
Leaving a 1-star review for now based on my recent tire purchase experience. I paid for a set of Goodyear tires under the “Buy 3, Get 1 Free” promotion, only to discover later that the wrong tire type had been quoted and scheduled for installation. After I raised concerns, the service manager admitted the mistake and is now working to source the correct all-season Goodyear Exhilarates and refund the price difference. I appreciate that they’re addressing it, but this should have been verified before payment. I’ll gladly update this review if everything is corrected and handled fairly.
11/1/2025
Maria, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (206) 243-5800 at your earliest convenience to discuss how we can turn this experience into a positive one.
BURIEN, WA
Kamo S|2023 GMC Yukon XL
Confirmed Service Customer
11/8/2025
Good job
11/10/2025
We are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
SEATAC, WA
Jeff P|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
11/19/2025
They had a good price and where able to get me processed quickly and have done what they said they would do
KEVIN FLETCHER
11/21/2025
Jeff, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CAMANO ISLAND, WA
Ron L|2020 GMC 1500 Sierra
Confirmed Service Customer
1/26/2026
GREAT APPOINTMENT, SUPER COMMUNICATION, Got the truck repaired Quicky
1/26/2026
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
SEATTLE, WA
Luessen, R|2017 GMC 1500 Sierra
Confirmed Service Customer
2/6/2026
Great Communication and customer Service
Zachary Humphrey
2/10/2026
Ron, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Pollin, M|2020 Chevrolet Corvette
Confirmed Service Customer
2/6/2026
Joey and Dan made everything go very smoothly.
Joey Newbegin
2/10/2026
Mandy, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ORTING, WA
Oliver, N|2018 Chevrolet Equinox
Confirmed Service Customer
2/11/2026
Able to get me into an appointment and out on a short time notice. Staff was very helpful and professional.
Joey Newbegin
2/13/2026
We're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
Ozell O|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/15/2025
They did great
11/18/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
SNOHOMISH, WA
Kamo S|2023 GMC Yukon XL
Confirmed Service Customer
11/19/2025
Very good and professional service
11/21/2025
Sarkisov, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Burien Chevrolet - Service and we hope to see you again.
SEATAC, WA
Harold F|2026 Chevrolet Blazer
Confirmed Sales Customer
1/13/2026
A real pleasant experience, great sales people, driving a new chevie
GALEN MCKAY
1/14/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KENT, WA
Jennifer D|2018 Chevrolet Volt
Confirmed Service Customer
1/15/2026
Professional, personable, efficient and knowledgable. We have been working with Burien Chevrolet for several years and highly recommend.
1/16/2026
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
SEATTLE, WA
Reagel, P|2023 Chevrolet Bolt EV
Confirmed Service Customer
2/5/2026
Everything was good, the work was done quickly and I was informed about everything.
Zachary Humphrey
2/9/2026
Reage, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are always more than happy to assist you if anything else comes up. Take care!
BURIEN, WA
Carriegan, W|2020 Chevrolet Tahoe
Confirmed Service Customer
2/18/2026
was on time and finished as i was told. No issues found
michael odom
2/19/2026
Carriegan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Burien Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FEDERAL WAY, WA
DAVID C|2026 Chevrolet Tahoe
Confirmed Sales Customer
2/18/2026
Great Customer service and they will make sure you are satisfied
ASHLEY PIEPKOW
2/20/2026
David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Burien Chevrolet. We hope to see you soon!
JOINT BASE LEWIS - M, WA
CARA G|2025 Chevrolet Colorado
Confirmed Sales Customer
2/25/2026
Managed to get a better car than I planned, and with the same financing I intended to use. I didn’t have an appointment, just showed up and was taken care of.
KEVIN FLETCHER
2/28/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BURIEN, WA
CHONGZHI L|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
2/26/2026
Good
JAVOHN, PATTERSON
3/1/2026
We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
KENT, WA
Melvin L|1994 Chevrolet Astro Passenger
Confirmed Service Customer
11/26/2025
I brought my 1994 Astro Van to the Burien Chevrolet to have the ignition replaced because it had been tampered with during the late night, and I wasn't able to insert a key into the ignition. I also had a problem with the van's sliding side door because the inside panel's retainers were worn out, making the panel catch on the body and preventing the door from sliding open. Needless to say, the Service Department took care of those repairs with flying colors and did a good job.
11/27/2025
Melvin, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Sharon D|2025 Chevrolet Trax
Confirmed Service Customer
11/27/2025
Very helpful , very knowledgeable , very friendly to me
11/27/2025
Dene, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
SEATTLE, WA
Robert M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/28/2025
Great estimate on time, and had all of my vehicle needs taken care of. He even gave me a good quote for the next service. Will be back.
12/29/2025
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
Stanley B|2023 Chevrolet Bolt EUV
Confirmed Service Customer
1/7/2026
Good
1/8/2026
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
SEATTLE, WA
Garcia, J|2018 Chevrolet Bolt EV
Confirmed Service Customer
3/15/2026
We dropped off our car for an assessment. We were never called about the results. I had to call the main office in Burien multiple times, and then be put back to the Service desk, and they never answered. Finally a day later I got through and was told to make a new appointment. We brought the car back several days later. Again, we were not informed of the problem. Then there was a delay in the item (this is beyond your control). And again, the service desk did not call us. They did not answer the phone when I tried to call multiple times. Finally a different agent (Zach) was able to tell us that the car would be ready in two or three days. We purchased our car at this dealership and have used them for service, but will no longer do so. The people were nice, but not answering the phone (possibly 20 times in 4 days) and not being informed of the problem unless we called is not how a service desk is meant to operate. We will not use this dealership again and can not recommend their service. The only person who seemed to know anything (Zach) was not involved with our car. Thankfully he once in a while was available to review our documents and give us an indication of the problem and the timing.
michael odom
3/17/2026
Jorge, we regret to hear that you had this experience with us. Here at Burien Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (206) 243-5800 to discuss ways we can better serve you in the future.
SEATTLE, WA
Javohn P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/19/2025
Great Coustomer Service from the time I got out of my car. The salesmen was outstanding. Thank you Romar. The management team was Steller. Even the receptionist Cynthia was amazing. Let me just say that the entire staff was amazing
ROMAR ENRIQUEZ
11/21/2025
Javohn, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
SEATTLE, WA
Chris D|2025 Chevrolet Trax
Confirmed Service Customer
11/21/2025
This was my first experience with Chevrolet service. I think it went pretty smoothly. My vehicle was ready at the given time estimate. I plan to continue using the Burien Chevrolet service department based on this experience.
11/24/2025
Chris, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
KENT, WA
Ed S|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/8/2025
thanks
12/9/2025
We really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
VASHON, WA
Janice B|2017 Chevrolet Cruze
Confirmed Service Customer
1/14/2026
My appointment was easy to make. And the service was efficient.
1/15/2026
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
SEATTLE, WA
Crescenciano P|2022 GMC 3500HD Sierra
Confirmed Service Customer
1/22/2026
Excelente servicio
1/23/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ISSAQUAH, WA
Luessen, R|2017 GMC 1500 Sierra
Confirmed Service Customer
2/20/2026
Great Communication
Zachary Humphrey
2/23/2026
Ron, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Henderson, P|2018 Chevrolet Equinox
Confirmed Service Customer
3/31/2026
It was easy to make an appointment. The work was done in a reasonable time. There was plenty of communication about what needed to be done and how long it would take.
michael odom
4/1/2026
Thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
FEDERAL WAY, WA
Storey, M|2019 GMC Canyon
Confirmed Service Customer
4/6/2026
Since purchasing my truck in 12/16/25 I have been back to the dealership 4 times for the same check engine code issue (p026d). I have put maybe less the 2k miles on it since purchase. The mechanics at Burien Chevrolet have been unable to resolve the problem. Most recently on attempt #4 they had my tuck for a week. Less then 24hrs after picking it up from the dealership, my truck the check engine light came back on. I will be calling in today to schedule visit #5. I am thoroughly annoyed about the qualify of workmanship and quality of product the dealership sells.
michael odom
4/7/2026
We appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at (206) 243-5800 so we may assist you in moving forward towards a resolution.
SEATTLE, WA
Howard, C|2021 Chevrolet Tahoe
Confirmed Service Customer
2/18/2026
The work performed was outstanding
Joey Newbegin
2/20/2026
Charles, we are so happy to read such a great review about Burien Chevrolet! We sincerely value your business and look forward to your next visit!
KENT, WA
Gratton, T|2018 Chevrolet Equinox
Confirmed Service Customer
2/24/2026
I came in just needing my car programmed after installing a new part. I spoke with Zack and he made it as simple and easy as could be. I told him what I needed, he gave me the estimate up front and fast and then i just waited in the lobby until the service was done and that was that. Zack was a very pleasant and friendly guy to talk with for the couple minutes i did, i was really happy with the service he provided. Besides that overall i only waited in the lobby for about an hour or so for the service on my car to be done and when my car was ready it was correctly programmed as requested so i am happy.
Zachary Humphrey
2/27/2026
We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
BURIEN, WA
Tallant, K|2015 Chevrolet Traverse
Confirmed Service Customer
3/2/2026
I had a very easy experience. They ran me home and picked me up when my car was ready. I would recommend Burien Chev to everyone
michael odom
3/5/2026
Karen, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
SEATTLE, WA
Quig, R|2009 Chevrolet Express
Confirmed Service Customer
3/31/2026
Excellent customer service. Quick turn around on the oil change.
Zachary Humphrey
4/2/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
VASHON, WA
Yilek, G|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/6/2026
It was just fine
Mayra Garcia
5/7/2026
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
SEATTLE, WA
Guevara R|2016 Chevrolet Cruze
Confirmed Service Customer
5/13/2026
Unfortunately, our experience working with Bobby Harriman, the Used Car Manager, has been very negative, and he appears incompetent in his role. We found his conduct to be both unprofessional and concerning. During our interaction, he spoke to us in a disrespectful manner, used inappropriate language, and accused us of being dishonest, despite later changing his account. Overall, this has been the worst customer service experience we have ever had. We have purchased multiple vehicles over the years and have never experienced such a lack of professionalism. I will never recommend this dealership due to the dishonesty we experienced while purchasing a vehicle. It is concerning that a dealership with this reputation employs people who do not demonstrate a commitment to professionalism, respect, and the basic customer service standards expected in this industry.
michael odom
5/17/2026
Mari, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (206) 243-5800. We look forward to hearing from you.
KENT, WA
Titialii, L|2017 Chevrolet Tahoe
Confirmed Service Customer
3/4/2026
My experience at the dealership was outstanding from start to finish. Joey was incredibly helpful, providing clear information, answering my questions, and making sure I understood everything about the process. He went above and beyond to help get my car checked in and even helped coordinate transportation so I could get home. Carlos made sure I got home safely, and William was wonderful in picking me up from my home and bringing me back to the auto shop. Everyone involved was professional, kind, and extremely helpful. The level of teamwork and customer service throughout the entire process truly stood out, and I really appreciated how well I was taken care of.
Joey Newbegin
3/6/2026
Lina, thank you for your kind review; we are happy to pass along your comments to the team here at Burien Chevrolet - Service! If you have any further questions, please give us a call. We're always happy to help!
SEATTLE, WA
Carrillo S|2019 GMC Canyon
Confirmed Service Customer
3/4/2026
Great costumer service everyone very helpful
michael odom
3/7/2026
Victor, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
TACOMA, WA
Squires, P|2024 Chevrolet Malibu
Confirmed Service Customer
3/23/2026
The service was completed quickly and I was back on the road by the afternoon.
Zachary Humphrey
3/16/2026
Phill, it is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
SEATTLE, WA
Tamura, K|2024 Chevrolet Corvette Z06
Confirmed Service Customer
3/23/2026
wonderful service as always!
michael odom
3/25/2026
Kiyomi, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Burien Chevrolet
SEATTLE, WA
Johnson, K|2022 Chevrolet Equinox
Confirmed Service Customer
4/15/2026
Your staff is helpful and courteous.
Zachary Humphrey
4/16/2026
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
BURIEN, WA
Brewer, R|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
4/23/2026
Another great service experience at Burien Chevrolet. I was able to get a last minute appointment but didn't have to wait long for completion, which I really appreciate. I also appreciate the TWO green Corvettes in the showroom, one a beautiful Z06. Tempting, but won't pull trailers so I'll keep the dually. Thanks guys.
Zachary Humphrey
4/24/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
MAPLE VALLEY, WA
Padilla B|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
4/23/2026
Good service at my scheduled
Michael Odom
4/24/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
YAKIMA, WA
Ellis, D|2024 Chevrolet Colorado
Confirmed Service Customer
5/27/2026
Every time I need service your people are great friendly and funny
Mayra Garcia
5/28/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
BURIEN, WA
Dickerson, N|2023 Chevrolet Bolt EV
Confirmed Service Customer
3/11/2026
My service was quick and thorough. They found a dead bird under the hood and a wire that had been gnawed on. Both dealt with. Was so appreciative of the extra care. Will have to look under the hood more often.
michael odom
3/13/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
VASHON, WA
Eng, J|2021 Chevrolet Corvette
Confirmed Service Customer
4/10/2026
I brought my C8 Corvette to Burien Chevrolet Service for a suspension repair and oil change, and I had an excellent experience. Mike and the staff were friendly, professional, and easy to work with. After the repairs, my car ran perfectly with no issues or damage. They took great care of my vehicle. Thank you to Mike and the entire team!
michael odom
4/12/2026
Johnny, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Mckinney, J|2025 Chevrolet Equinox
Confirmed Service Customer
4/16/2026
Great customer service
Zachary Humphrey
4/16/2026
Julie, your satisfaction is our top priority. We hope to see you soon!
SEATTLE, WA
Olsen, T|2015 Chevrolet Volt
Confirmed Service Customer
4/19/2026
My sales rep was responsive and the problem was fixed, so that’s why I gave it an OK rating. On the downside, I was quoted $1500 worth of service services that I got fixed at a local reputable car shop for $700. Finally, when I went to pick my car up, the back left window was open and it was raining.
Mayra Garcia
4/20/2026
We appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (206) 243-5800 at your earliest convenience to discuss how we can turn this experience into a positive one.
SEATTLE, WA
Mccrystal, M|2020 Chevrolet Bolt EV
Confirmed Service Customer
5/27/2026
I was told my car needed a software update for "RESS" but absolutely NO ONE could explain what that was, how urgent it is, or what benefits I would see from going to the trouble to bring it in. That tells me your dealership doesn't understand EV's and may not be a reliable partner for future maintenance needs. Hey, I get it, you sling quarter-million-dollar muscle cars and jacked up gas guzzler trucks are your bread and butter. Ok, but really, displaying some competenece on your own brand's products would go a long way towards building a reputation for a vehicle industry that is clearly going new directions.
Michael Odom
5/28/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (206) 243-5800 to discuss your concerns, as your satisfaction is of utmost importance to us.
SEATTLE, WA
Mar, C|2016 Chevrolet Malibu
Confirmed Service Customer
6/7/2026
Great customer service from Larry Smith. Treated me professionally with humor and respect.
Michael Odom
6/8/2026
We're happy you found our staff to be so supportive during your experience here at Burien Chevrolet - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Brewer, R|2026 Chevrolet Suburban
Confirmed Service Customer
2/14/2026
Went for an oil & filter change and it was finished on time and the entire vehicle was inspected. I had a number of questions which were answered and the whole process was professional and friendly. Love this dealer.
michael odom
2/16/2026
Robert, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
MAPLE VALLEY, WA
Kleeman, M|2017 Chevrolet Volt
Confirmed Service Customer
2/25/2026
First rate service and support. I know I can trust your service department to be honest, efficient and do quality work. Burien is not the closest dealer for me to get to but the closer one is not an organization I would ever do business with again.
Joey Newbegin
2/25/2026
Michael, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Mar, C|2016 Chevrolet Malibu
Confirmed Service Customer
3/3/2026
Efficient and good customer service
michael odom
3/5/2026
Carolyn, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SEATTLE, WA
Powell, E|2020 Chevrolet Spark
Confirmed Service Customer
3/3/2026
Excellent! I arrived an hour before my oil change appointment and they took my car right away. And it was a quick wait!
Zachary Humphrey
3/5/2026
Ellis, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
SEATTLE, WA
Vasaya, P|2018 Chevrolet Trax
Confirmed Service Customer
3/26/2026
Very good and excellent job.
michael odom
3/29/2026
Peregrino, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (206) 243-5800 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
BURIEN, WA
Wilson, A|2025 Chevrolet Trax
Confirmed Service Customer
6/1/2026
The services was good and my car is running better than it did before the services.
Michael Odom
6/3/2026
Audra, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
AUBURN, WA
Jess, A|2020 Chevrolet Bolt EV
Confirmed Service Customer
7/1/2026
Friendly
Mayra Garcia
7/2/2026
Anne, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
SEATTLE, WA
Mellum, L|2023 Chevrolet Tahoe
Confirmed Service Customer
7/1/2026
Oil change in your service department. Went smoothly and ahead of time expected. Myra is great
Mayra Garcia
7/2/2026
Larry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
RENTON, WA
Swanson, J|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
4/15/2026
I recently bought a 2024 Chevy Silverado 3500 and there are bird droppings that stained the hood and top of the cab. I was assured that these would be taken care of. I left my truck for the day and not only did you not get them off you were letting drive out of there without saying anything. That person at the desk that I talked to about it took pictures and told me I would be contacted about fixing this. I have heard from nobody and it's been a week
Zachary Humphrey
4/15/2026
We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (206) 243-5800. We look forward to hearing from you.
SNOHOMISH, WA
KAITLIN S|2027 Chevrolet Bolt
Confirmed Sales Customer
4/17/2026
My sales person was excellent besides some miscommunication on the final price. Everyone was very kind. However, I was told I had 30 days to decide on the extended warranty, so I said yes and took some time to think about. I decided against it and have been trying to get ahold of the finance manager Craig New for over a week. I've left him several voice mails, emails, and messages my sales contact about it. It feels like he is purposely ignoring me so I give up or miss the 30 day window to cancel. It's incredibly unprofessional.
GALEN MCKAY
4/17/2026
Kaitlin, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
SEATTLE, WA
TRAVIS H|2026 Chevrolet Tahoe
Confirmed Sales Customer
4/30/2026
I was able to get and out with a new car in just under two hours, which was also my first time to the dealership. They were able to improve upon my financing (secured a rate .54% under what I had been preapproved for) and worked with me on some crossbar accessories for the roof. Car was cleaned and waiting for me as soon as the paperwork cleared.
GALEN MCKAY
4/30/2026
Travis, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
SEATTLE, WA
Wosepka, P|2023 Chevrolet Bolt EV
Confirmed Service Customer
4/30/2026
Everything was great, start to finish. I was checked in by a lovely woman who then referred me to Mayra. Mayra is efficient and fun! Received a ride to work, and I was kept informed as to what needed to be done in a timely manner. Brought my car in at 8 and it was finished by noon. Offered a pickup but elected to take the bus. Excellent service. Will definitely return for my tune up needs.
Mayra Garcia
5/1/2026
Patsy, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
Rasileka, W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/6/2026
Everything is good
Zachary Humphrey
5/7/2026
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
AUBURN, WA
Jones, L|2016 Chevrolet Malibu
Confirmed Service Customer
7/10/2026
Always great customer service. Fast and Friendly
Michael Odom
7/11/2026
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
Stambaugh, L|2018 Chevrolet Malibu
Confirmed Service Customer
4/13/2026
Service was fine, but the wait time was awful. I scheduled an appointment online for an oil change & headlight adjustment at 1:00 pm on 4/11, but my car was not finished until about 3:45. I was waiting for it, but no one came out to tell me what was taking so long.
michael odom
4/14/2026
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (206) 243-5800 to discuss your concerns, as your satisfaction is of utmost importance to us.
DES MOINES, WA
Aller, S|2016 Chevrolet Cruze
Confirmed Service Customer
4/13/2026
Always reliable fix my problem and it stays fixed.
Zachary Humphrey
4/14/2026
Steven, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DES MOINES, WA
Hoover, M|2025 Chevrolet Equinox EV
Confirmed Service Customer
5/21/2026
Zac was very helpful. The appointment I made by phone that morning didn't show in the record but he was able to get me in for tire rotation and 2 recall items. He also got me an estimate on a scratch repair and info about installing a trailer hitch.
Zachary Humphrey
5/22/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
OLYMPIA, WA
Settle, A|2022 Chevrolet Equinox
Confirmed Service Customer
5/28/2026
I don’t have to worry about my car. I can drop it off and know it’s going to be taken care of and I will receive updates
Michael Odom
5/29/2026
Anthony, we appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
SEATTLE, WA
TERRI H|2026 Chevrolet Trax
Confirmed Sales Customer
6/3/2026
Everyone involved was very nice and worked hard to help me get a new car. Big shout out to a.j.
ARPAD HORVATH
6/4/2026
Terri, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
DES MOINES, WA
Weaver, R|2024 Chevrolet Equinox EV
Confirmed Service Customer
6/3/2026
I arrived about 30 minutes late due to traffic. Mike told me not to worry they will replace the horn very quickly. Two hours later, I was on my way home. All went well.
Michael Odom
6/4/2026
Robert, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
PORT ORCHARD, WA
LISA R|2026 Chevrolet Trax
Confirmed Sales Customer
7/20/2026
Wednesday 7/15/26 i picked out a vehicle with the salesman AJ. He was kind and informative. I was asked by him if i would like any additional add ons. I declined the security system and accepted the paint protection. Things took a turn with finance with Andy. He offered me the security protection and i declined. Then ask again and i declined and then says its only 3 dollars and explain how the alarm gos off if windows break and it reduces insurance. I said okay. Fast forward to after signing paperwork he tells salesmen AJ to go over the KARR security with me. Aj tells him its not installed yet. I asked AJ if this was the same thing i declined with him. He said yes. I said i need to use the restroom. After i went into Andy’s office and asked him to remove it. He still is trying to persuade me. i said at least 3 times no. He told me again about my insurance being higher. I was frustrated and said okay i can call my insurance then. Well unfortunately, for me, I got an unexperienced rep on the phone who quoted me $40 per month. so I told Andy OK you can leave it on. I spoke to insurance again later that evening and was informed I was given the wrong information of the cost. By this time, the dealership was closed, so I took off of work the next day to go into the dealership first thing in the morning 9am. i waited until 10am for Andy who hasn’t arrived yet. He told me it was too late and that the paperwork was sent to the lender. he told me he will speak to his manager and will contact me on Friday. I did not receive a call from anyone I called on Saturday and spoke to a sales manager. They apologized and said they understood but the security system is a great add-on and they will recommend it and that they will have the manager call me, but I still did not receive a call. I called today, which is Monday and the managers not available but Andy was available so, since he never called me back on Friday. I said I can speak with him. He told me there’s nothing they can do. His manager said no and that they already purchased the product. I explained that the security system said that they could mail it to me since I don’t want it installed. I believe they already have this product on had. And when i spoke to the security company they had its up to the dealership manager to issue refund. I just feel like this situation sucks because when I said no all those times it should’ve been just taken as no. After being asked so many times, it’s not persuasion. It’s most definitely being pressured into buying something. It was very clear i didn't want to item. If i was not asked so many times and telling my insurance would be higher i would not be suck with this security system. He should have took no as no.
ARPAD HORVATH
7/22/2026
First and foremost, I want to sincerely apologize for your experience in our finance department and for the lack of follow-up when you tried to reach our management team. You are absolutely right—when you say "no," that should be respected immediately. You should never feel pressured at Burien Chevrolet, and we dropped the ball by not returning your calls promptly over the weekend. I want to let you know that we have fully processed the cancellation of the KARR security system, and **your refund for the product has already been sent directly to your bank.** As a family-owned dealership that has been in this community for generations, our business model is built on the pillars of ethics and integrity. Our goal is always to exceed your expectations and ensure you feel respected before, during, and after a sale. The high-pressure situation you described with Andy does not reflect how we do business, and we are addressing your feedback internally with our team to ensure this doesn't happen to anyone else. We are glad that AJ was able to provide you with a kind and informative experience on the sales floor, and we hope this refund helps make things right. If you have any further questions or need to confirm the timeline of the refund with our management team, please don't hesitate to call us directly at 206-243-5800. Sincerely, **Chris Yudin** Burien Chevrolet
SEATTLE, WA
Alan M|2023 Chevrolet Bolt EV
Confirmed Service Customer
1/7/2026
Fast, courteous
1/7/2026
Alan, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
SEATTLE, WA
Christine S|2026 Chevrolet Trax
Confirmed Sales Customer
1/16/2026
I had an awesome experience with Burien Chevrolet. Everyone was friendly, welcoming and professional. From entering the establishment to driving away in a new car was less stressful. I had a bad experience at another dealership so I was a bit worried driving into Burien Chevrolet. I had Kevin as a salesperson who made me more comfortable during the purchasing process. He was communicative, laid back but professional at the same time. Red in financing explained the process, the options and the benefits of the extras to us but didn't push excessively when I declined some of the extras. I would definitely suggest that if you're looking for a new car - this is the place.
KEVIN FLETCHER
1/17/2026
Christine, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Burien Chevrolet
KENT, WA
Marshall, T|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/7/2026
I have been attending Burien for maintenance and repairs since I bought my truck from them in 2016. I recently took advantage of the buy three and get one free tire sale. The dealership put tires on my truck rated for a smaller vehicle. I noticed the issue when putting air in the tire. They did replace the tires but charged me to install them and the cost difference. They told me it will take about an hour to swap them out it took 3.5 hours. No one apologized for the mix up and it cost me more than just buying 4 tires in the first place.
michael odom
2/10/2026
Marshall, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (206) 243-5800.
DES MOINES, WA
Costle, T|2023 Buick Encore GX
Confirmed Service Customer
3/30/2026
PROFESSIONAL AND COURTEOUS. GREAT JOB
michael odom
3/31/2026
Thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
SEATTLE, WA
Thao, S|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/15/2026
Simple oil changed that took 3 hrs of me waiting in the waiting room with other customers complaining of the service as well. Services were poor with poor communication and updates. Never coming here again.
Michael Odom
7/15/2026
Souleevanh, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (206) 243-5800 at your earliest convenience to discuss how we can turn your experience into a positive one.
BURIEN, WA
BRYAN S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/29/2026
Our sales person, Kevin was very easy to work with on our purchase of our new Chevy truck. His communication and follow through was outstanding. Never did I feel any pressure to add on options unless I wanted them. I liked the price of the truck and the free lifetime warranty on the power train— no hidden costs. The whole staff we worked with were very friendly and helpful — even the owner was super friendly. It was the best car buying experience I have ever had—so worth the drive from Whidbey Island.
KEVIN FLETCHER
7/31/2026
Bryan, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. We do hope we can be of assistance in the future. Take care!
LANGLEY, WA
JON B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
7/29/2026
Craig and the sales staff were all very helpful through the entire process and very responsive to my questions.
BENITEZ FARETI
7/31/2026
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
SEATTLE, WA
Rasileka, W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/5/2026
Nothing but the Best
Robert Rollins
8/6/2026
William, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AUBURN, WA
Seaward, S|2018 Chevrolet Cruze
Confirmed Service Customer
8/5/2026
I always appreciate the honesty and help I receive from the service department here. I brought my car in for regular servicing and told them one of my tires kept going low on air. Mike had it checked out for me and they found a screw in a part of the tire that couldn’t be repaired. They had to get a tire to replace it so they gave me a ride home and picked me up later in the day. They never try to sell me things that aren’t needed and I appreciate that! This is why I always bring my car to Burien Chevrolet for any servicing.
Michael Odom
8/6/2026
Sharon, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
RENTON, WA
Whitley, J|2014 CHEVROLET CRUZE
Confirmed Service Customer
8/5/2026
Professional, appreciate the ride home, took longer then I expected Car not washed. Thought it might be.
Zachary Humphrey
8/6/2026
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (206) 243-5800 when you have a chance. Thank you, and we look forward to hearing from you.
SEATTLE, WA
Cruse, L|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/14/2026
Only thing I didn’t like I was not given adequate updates on my truck and when I’d text/calm for an update I got no response.
Michael Odom
8/17/2026
Lee, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (206) 243-5800.
SEATTLE, WA
Oyler, B|2024 Chevrolet Blazer EV
Confirmed Service Customer
8/21/2026
The service advisor has not kept me informed of my repair's status after initial appointment.
Zachary Humphrey
8/23/2026
Brett, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (206) 243-5800 at your earliest convenience to discuss how we can turn this experience into a positive one.
KENT, WA
Madrigal'Goslin, H|2024 Chevrolet Express Commercial Cutawa
Confirmed Service Customer
6/16/2026
Technician was very informative and did all the checks that we wanted to be taken care of on the RV. He was very pleasant and very helpful.
Michael Odom
6/17/2026
Hortensia, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. We do hope we can be of assistance in the future. Take care!
SEATTLE, WA
ANA N|2026 Chevrolet Tahoe
Confirmed Sales Customer
6/16/2026
Everyone was extremely helpful.
KEVIN FLETCHER
6/17/2026
Ana, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
BONNEY LAKE, WA
Damian, C|2022 GMC 1500 Sierra
Confirmed Service Customer
8/17/2026
No God
Robert Rollins
8/19/2026
Cesar, we regret to hear that you had this experience with us. If you'd be willing to provide more feedback, please reach out to us at (206) 243-5800 so we can assist you further.
LIVINGSTON, TX
EDWIN G|2027 Chevrolet Bolt
Confirmed Sales Customer
4/3/2026
Pretty painless all things considering.
KEVIN FLETCHER
4/6/2026
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MOUNTLAKE TERRACE, WA
WILLIAM B|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
4/22/2026
Galen and the whole team were great to work with. I got a great deal and am super happy with the car.
GALEN MCKAY
4/22/2026
William, thank you for your kind review; we are happy to pass along your comments to the team here at Burien Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PORT ORCHARD, WA
Crosby, A|2026 Chevrolet Trax
Confirmed Service Customer
4/25/2026
Very friendly, prompt service. Thank you.
Michael Odom
4/27/2026
Aurora, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
KENT, WA
Argosino, A|2020 Chevrolet Suburban
Confirmed Service Customer
6/17/2026
Customer service was absolutely beyond expectations. Quick check in and fast service. Problem fixed with ease and on my way with an air conditioned car. Cannot express my gratitude adequately with summer temps upon us. Thank you.
Michael Odom
6/18/2026
Alice, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KENNEWICK, WA
Sapiro, D|2019 Chevrolet Traverse
Confirmed Service Customer
6/29/2026
Efficient timely service.?
Mayra Garcia
7/1/2026
Denis, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Alridge, O|2015 Chevrolet Tahoe
Confirmed Service Customer
7/19/2026
Vehicle was not fixed in the promised time, there was a problem getting the needed parts.
Michael Odom
7/20/2026
Otis, we're disappointed to hear of the negative experience you had at our location. Please contact us at (206) 243-5800 when you have an opportunity, and we will be more than happy to try and turn your experience around.
KENT, WA
Li, C|2026 Chevrolet Silverado 1500
Confirmed Service Customer
8/7/2026
Very good
Michael Odom
8/8/2026
Chongzhi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
KENT, WA
Jess, H|2017 Chevrolet Volt
Confirmed Service Customer
7/4/2026
I requested that the car be inspected for normal and recommended service, as I've just taken possession in a sale from a 3rd party (not a dealer). This was done as expected. I also requested that some items be addressed: 1. A persistent "clank" sound from the hatchback lid, when closing it or traveling over a bumpy road surface. 2. The glovebox seems to be missing a fastener, and doesn't open or close properly without manual intervention. 3. 2 hatchback cover posts (there are 4) are broken, so the cover cannot be used. I asked that those be replaced. 4. The brakes occasionally squeak abnormally when backing up. After my service appointment, the car was delivered to me with all of those in the same condition. 1. I was told that the source of the clank sound couldn't be found - it was suggested that the hatch glass might be loose. After picking up my car, I crossed the street to ProShield Auto Glass, where I was assured that the glass was secure, and that the sound was consistent with metal-on-metal, as I had originally described it. It definitely was not the sound of any material striking glass. 2. I was told the entire glovebox would need to be replaced to solve this issue. 3. I was told that I'd have to request that those posts be ordered from parts and then installed. 4. I was told that the squeaking sound couldn't be reproduced. I was pretty disappointed that *none* of those issues were solved, and that I wasn't even provided with an estimate (except for the new glovebox) for repair. I would have expected a call with estimates for additional costs, if any, before being told that my car was ready for pick up. Item 3 is obviously a very simple fix, but even that wasn't addressed.
Mayra Garcia
7/6/2026
Howard, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (206) 243-5800 when you have a chance. Thank you, and we look forward to hearing from you.
SEATTLE, WA
Riesenberger, T|2023 Chevrolet Bolt EUV
Confirmed Service Customer
7/5/2026
Great job taking care of the warranty work right down to the wire really appreciate you!
Michael Odom
7/6/2026
Tim, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
BURIEN, WA
Andrews, B|2026 Chevrolet Corvette Z06
Confirmed Service Customer
7/21/2026
Experience was adequate, they didn't have the oil for my car available at the time of the appointment but the made it right by putting me in a loaner car.
Robert Rollins
7/22/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
GIG HARBOR, WA
Dashiell, L|2021 Chevrolet Equinox
Confirmed Service Customer
8/19/2026
The customer service was great and had good communication
Michael Odom
8/20/2026
Lisa, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
Bushaw, A|2016 Chevrolet Impala
Confirmed Service Customer
5/27/2026
The Service Manager remembered us from the previous car he worked on that we purchased at Burien Chevrolet. It's a comfortable feeling to see good people there long enough to have history with. Kind,,Professional, Checks the details. Services my car correctly the first time. The Service Manager makes sure the customers are served well.
Michael Odom
5/28/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
SEATAC, WA
LEO S|2026 Chevrolet Suburban
Confirmed Sales Customer
5/31/2026
No pressure, very informative and helpful.
GALEN MCKAY
6/3/2026
Leo, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
RENTON, WA
Mcelroy, J|2004 Chevrolet Corvette
Confirmed Service Customer
6/23/2026
Myra was my representative. She was very helpfull during my corvette servicing. One note of concern was the ordering and receipt of a part that was sent by normal frieght. It should have been shipped overnight. As such my vett was at burien Chev for more time. Over night deliveries are common in the car servicing industry.
Mayra Garcia
6/24/2026
John, we're happy you found our staff to be so supportive during your experience here at Burien Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
Hale, B|2025 Chevrolet Trax
Confirmed Service Customer
6/30/2026
From the second I got there to the second I left, I had full confidence that my Trax was in good hands. I was taken care of and they did a thorough check of my baby.
Mayra Garcia
7/1/2026
Hale, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
SEATTLE, WA
Sapiro, D|2019 Chevrolet Traverse
Confirmed Service Customer
7/10/2026
Polite, on time, complete, nothing extra, and clean
Mayra Garcia
7/11/2026
Denis, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
RAYLEE G|2026 Chevrolet Trax
Confirmed Sales Customer
7/17/2026
My service was fast, smooth, easy to understand, and the people I worked with were very friendly
KEVIN FLETCHER
7/20/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EVERETT, WA
Dene, S|2025 Chevrolet Trax
Confirmed Service Customer
7/23/2026
Most people are so nice and so well trained
Robert Rollins
7/25/2026
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
SEATTLE, WA
Zekarias, A|2023 Chevrolet Suburban 1500
Confirmed Service Customer
8/30/2026
I’m very disappointed with my service experience at Burien Chevrolet. I brought my vehicle in mainly because the check-engine light was coming on. I left the vehicle with the dealership for almost 8 hours, from around 11 AM until nearly 6 PM. I was told the vehicle had been checked, and the check-engine light had turned off, so I was told it was not expected to come back on. Unfortunately, about 10–15 minutes after leaving the dealership, the check-engine light came back on. The vehicle is also showing an “Exhaust Emissions System” warning and says to schedule service. I understand that sometimes problems can be difficult to diagnose, but I expected the main issue I brought the vehicle in for to be properly investigated. Leaving my vehicle there for almost the entire day and then having the same warning come back shortly after leaving was very frustrating. I appreciate the staff who tried to help me, but unfortunately I’m going to have the vehicle diagnosed at another Chevrolet dealership. I hope Burien Chevrolet can improve its diagnostic service and communication so other customers don’t have the same experience
Michael Odom
9/1/2026
Ambasajer, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (206) 243-5800. We look forward to hearing from you.
SEATTLE, WA
Hughes, G|2026 Chevrolet Equinox EV
Confirmed Service Customer
5/13/2026
Arrived at 8 am for appt. Car's first servicing was done in an hour. Everyone very friendly and pleasant. My Chevy Equinox EV is a wonderful automobile, and I'm very pleased with my experiences at Burien Chevrolet.
Michael Odom
5/14/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
SEATTLE, WA
Stambaugh, L|2018 Chevrolet Malibu
Confirmed Service Customer
5/29/2026
Window trim was handled quickly & I was worked into the schedule.
Michael Odom
6/1/2026
Lori, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
DES MOINES, WA
LORA S|2026 Chevrolet Equinox
Confirmed Sales Customer
6/5/2026
It was Grrrrreat. I am telling all my friends about the staff. The people were what will bring me back in the future. Especially AJ. He answered every question we had with no hesitation. I should have listened to him more. His suggestions where what I should have picked in the first place. The inventory was very good. A lot to choose from.
ARPAD HORVATH
6/5/2026
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
KENT, WA
JOHN C|2026 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
6/26/2026
AJ was polite, efficient and a pleasure to work with. Erin in finance was direct and quick.
ARPAD HORVATH
6/27/2026
John, thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!
CAMAS, WA
Babel, C|2021 Chevrolet Bolt EV
Confirmed Service Customer
6/26/2026
I had an appointment in my car was not brought back for 40 minutes. The waiting room is a cesspool of germs. The couch is gross. The chairs are stained. The floor is disgusting. Please update your waiting room.
Michael Odom
6/27/2026
Colette, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
SEATTLE, WA
Ellis, D|2024 Chevrolet Colorado
Confirmed Service Customer
7/9/2026
top notch service and care and super friendly
Michael Odom
7/10/2026
Darius, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
BURIEN, WA
Desrouleaux, L|2026 Chevrolet Trailblazer
Confirmed Service Customer
8/9/2026
I was able to be seen at my appointment time, offered refreshments and the time it took for my vehicle's oil to be changed and maintenance to be performed took no more than one to two hours. Very professional staff. I would recommend Burien Chevy to anybody looking for professionalism and Quality work.
Michael Odom
8/10/2026
We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
SEATTLE, WA
Suarez A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/12/2026
Very good
Michael Odom
8/13/2026
Suarez, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
SEATTLE, WA