Our Reviews

People in service department were polite and helpful.,

all went smooth. diesel oil change just cost a lot

Fantastic

Very please with all our service on our new Blazer. Easy to make an appointment and all work was done very professionally by a friendly team. Look forward to our next service. Great job!

Everyone courteous and professional. The fix took less than an hour.

On schedule. Suggested additional scheduled maintenance, but didn’t pressure me for it.

Great service. Very friendly tech people.

I made my appointment online and dropped off my vehicle the night before. They contacted me early the next day to confirm the service I wanted. I appreciate the communication and that it can be done via text since I was at work while my car was getting serviced. Very polite and no hidden charges. There have been times in the past I’ve made my appointment online for an online service special price and noted it in online comment box off but when I checkout at the dealer after my service the discount wasn’t applied. Although they adjust it once I let them know it was nice to not have to do that this time. Sometimes I am in a hurry and I appreciate not having to ask them. Thank you!

Great service. Straight shooters. Everything explained clearly.

Great service.

Really appreciated your staff's friendliness and efficiency. Up front about how long it would take, and finished just a little before they thought.

No communication, before after or during. The system is set up to communicate via text, email or phone. I tried all three with no response. I drove from four hour away so needed some logistics coordination.The day after I picked up my truck, I got a text and call from Henry saying they needed to order a special part and could pick up my truck the next day. I was already home. Made me question if the work was even done. I am very unhappy.

Romar has been helpful every step in the process of buying my new car! I can highly recommend Romar and the Burien Chevrolet dealership.

I always appreciate the prompt service & being able to troubleshoot the repairs needed to get my vehicle back to me in usually a day's time. The Shuttle Service is always a bonus as well. Thank You Zach & the rest of your Service Department Team.

Service provided was very expensive, however, I had zero issues after the service was completed.

Quick and efficient service department.

I love Burien Chevrolet. Zach is the person who helped me. He is a top-flight professional and very knowledgeable and helpful. The work done is always thorough. I will continue to travel south from Seattle to go there.

My experience with Burien Chevrolet was great! I worked with Galen to purchase my Equinox EV 2026 who was fantastic. He was patient, kind, well humored, genuine, professional, and extremely accommodating! It was honestly such a surprise to work with someone like Galen because my past experiences with other car dealerships have not been as positive. He was very knowledgeable about the vehicle, addressed all of our concerns, and has followed up with me a few times after my purchase to follow to address any other questions I had. Galen definitely changed my perception of buying a car to be a positive, fun experience, and I am super excited about my new car. Thank you Galen and the Burien Chevrolet team!

The truck sat for 5 days before being looked at and they didn't put much effort into finding an issue. I called and asked the fuel system be checked out and was ignored. I can no longer trust Chevrolet to get me where I need reliably.

Leaving a 1-star review for now based on my recent tire purchase experience. I paid for a set of Goodyear tires under the “Buy 3, Get 1 Free” promotion, only to discover later that the wrong tire type had been quoted and scheduled for installation. After I raised concerns, the service manager admitted the mistake and is now working to source the correct all-season Goodyear Exhilarates and refund the price difference. I appreciate that they’re addressing it, but this should have been verified before payment. I’ll gladly update this review if everything is corrected and handled fairly.

Everyone we dealt with was super helpful and pleasant. Couldn't have asked for a better experience!!

This was the first time I took my car to Burien Chevrolet and very pleased with the service. The previous Chevrolet dealership that serviced my car with only 25,000 miles said it needed all new brake pads and rotors. I really thought it didn't need that brake work with only 25,000 miles. So for my next service I took it to Burien Chevrolet and their inspection showed the brakes were just fine. So if you want an honest vehicle inspection take your car to Burien Chevrolet. There communication was great and Henry did a very good job reviewing the inspection report with us. Even though Burien Chevrolet is out of my way I certainly will be taking it back to them for another honest vehicle inspection and service.

Called and good my truck in same day. It only took an hour & half for the service.

Service department got my oil changed in a timely manner so I could go on with my day.

Great job!

Told the lady that called me that I wanted specifically mobile one full synthetic, told the guy at the counter when checking in, hour an a half later they told me that they were out, an had to go.get some, in all I was there two an a half hours for a simple oil change. WORST service ever in the last 25 years I've been.doing business there, uncalled for

Kevin and Chris made my experience amazing from start to finish. They were knowledgeable and quickly answered all questions I had. They were both exceptionally kind and made sure I left happy!

Took an extra day to fix as technician had a need to be away. That resulted in difficulty getting a loaner car. But all turned out fine.

Great experience from start to finish!

Good work

My experience with Burien Chevrolet was excellent. I was looking for a specific Silverado 1500, and they were the only dealership in the western states that had one in stock. Galen and Bobby took the time to help me customize the truck and made sure everything was just the way I wanted. They offered a fair trade-in value for my old vehicle, and when I arrived to pick up the new Silverado, it was ready to go. The entire process was smooth, straightforward, and hassle-free. I wouldn’t hesitate to do business with them again.

Oil change took 3 hours despite appointment. This was the “free” service after a purchase. Not all services were completed

My appointment was easy to make. And the service was efficient.

Zachary was very helpful.

Always use chevy burine for my setvice on all my vehicles and I tell everyone about chevy

They had a good price and where able to get me processed quickly and have done what they said they would do

Everybody was very helpful and professional great experience

I brought my 1994 Astro Van to the Burien Chevrolet to have the ignition replaced because it had been tampered with during the late night, and I wasn't able to insert a key into the ignition. I also had a problem with the van's sliding side door because the inside panel's retainers were worn out, making the panel catch on the body and preventing the door from sliding open. Needless to say, the Service Department took care of those repairs with flying colors and did a good job.

Very helpful , very knowledgeable , very friendly to me

Overall great experience everyone nice and willing to help out. Galen was super helpful.just a great overall experience

GREAT APPOINTMENT, SUPER COMMUNICATION, Got the truck repaired Quicky

Everything was great up until the finance guy. He really tried to pressure us into getting something we didn’t want and his attitude completely changed when we stuck to what we wanted without any add-ons. He made us feel really awkward and uncomfortable. I would never recommend someone to have to go through that.

Very good

I waited for my oil change and winterization checkup and was pleased to quickly receive a thorough review of a complete evaluation. I appreciated you reminding me it was time for the review and was relieved that all was basically well with my 10 year old completely reliable Camaro.

They did great

This was my first experience with Chevrolet service. I think it went pretty smoothly. My vehicle was ready at the given time estimate. I plan to continue using the Burien Chevrolet service department based on this experience.

thanks

I was able to get an appointment very quickly and the service staff was very helpful with my additional questions. The service was done in an hour and I am extremely happy with the result. Thank you

helpful finding the problem quickly and arranging the fix asap. Completed on time.

The salesperson is very friendly and take time to disucss no pushy.

Treated us like family, and accommodated all our requests and answered all of our questions.

Excellent selection of trucks. I was able to get the truck I wanted. Thanks for the quick and easy purchase process.

great experience, great people

Kevin went above and beyond to take care of us and helped us get our dream vehicle fast and easy. At first we thought we may have to sacrifice on certain features based on what was on the lot, but he made a few calls and got the model we wanted delivered within a day. If you are not getting the service you’d like at other dealerships, head to Burien and ask for Kevin.

Great estimate on time, and had all of my vehicle needs taken care of. He even gave me a good quote for the next service. Will be back.

Good

Professional, personable, efficient and knowledgable. We have been working with Burien Chevrolet for several years and highly recommend.

Great Communication and customer Service

Very good and professional service

I recently purchased a 2026 silverado 2500 and a 2025 traverse from Burien Chevrolet. The process was seamless and the staff were helpful and accommodating. It was an enjoyable experience.

Took care of my problem within an hour while waiting for car. No hassle or trying to tell me I needed more work done which was.much appreciated.

Good service and a good deal

Fast, courteous

Very good.

I have been attending Burien for maintenance and repairs since I bought my truck from them in 2016. I recently took advantage of the buy three and get one free tire sale. The dealership put tires on my truck rated for a smaller vehicle. I noticed the issue when putting air in the tire. They did replace the tires but charged me to install them and the cost difference. They told me it will take about an hour to swap them out it took 3.5 hours. No one apologized for the mix up and it cost me more than just buying 4 tires in the first place.

Went for an oil & filter change and it was finished on time and the entire vehicle was inspected. I had a number of questions which were answered and the whole process was professional and friendly. Love this dealer.

The rep was kind and straight to the point. Complimentary shuttle driver drove safely. It was a very smooth and easy process overall.

Just good service from start to finish

Great Coustomer Service from the time I got out of my car. The salesmen was outstanding. Thank you Romar. The management team was Steller. Even the receptionist Cynthia was amazing. Let me just say that the entire staff was amazing

Prompt and friendly

Mike was a great help navigating the available solutions that also met our cost constraints.

Everything was good, the work was done quickly and I was informed about everything.

My experience at the dealership was outstanding from start to finish. Joey was incredibly helpful, providing clear information, answering my questions, and making sure I understood everything about the process. He went above and beyond to help get my car checked in and even helped coordinate transportation so I could get home. Carlos made sure I got home safely, and William was wonderful in picking me up from my home and bringing me back to the auto shop. Everyone involved was professional, kind, and extremely helpful. The level of teamwork and customer service throughout the entire process truly stood out, and I really appreciated how well I was taken care of.

Great costumer service everyone very helpful

The work performed was outstanding

I had a very easy experience. They ran me home and picked me up when my car was ready. I would recommend Burien Chev to everyone

We dropped off our car for an assessment. We were never called about the results. I had to call the main office in Burien multiple times, and then be put back to the Service desk, and they never answered. Finally a day later I got through and was told to make a new appointment. We brought the car back several days later. Again, we were not informed of the problem. Then there was a delay in the item (this is beyond your control). And again, the service desk did not call us. They did not answer the phone when I tried to call multiple times. Finally a different agent (Zach) was able to tell us that the car would be ready in two or three days. We purchased our car at this dealership and have used them for service, but will no longer do so. The people were nice, but not answering the phone (possibly 20 times in 4 days) and not being informed of the problem unless we called is not how a service desk is meant to operate. We will not use this dealership again and can not recommend their service. The only person who seemed to know anything (Zach) was not involved with our car. Thankfully he once in a while was available to review our documents and give us an indication of the problem and the timing.

wonderful service as always!

Excellent customer service. Quick turn around on the oil change.

I brought my C8 Corvette to Burien Chevrolet Service for a suspension repair and oil change, and I had an excellent experience. Mike and the staff were friendly, professional, and easy to work with. After the repairs, my car ran perfectly with no issues or damage. They took great care of my vehicle. Thank you to Mike and the entire team!

I had an awesome experience with Burien Chevrolet. Everyone was friendly, welcoming and professional. From entering the establishment to driving away in a new car was less stressful. I had a bad experience at another dealership so I was a bit worried driving into Burien Chevrolet. I had Kevin as a salesperson who made me more comfortable during the purchasing process. He was communicative, laid back but professional at the same time. Red in financing explained the process, the options and the benefits of the extras to us but didn't push excessively when I declined some of the extras. I would definitely suggest that if you're looking for a new car - this is the place.

Excelente servicio

First rate service and support. I know I can trust your service department to be honest, efficient and do quality work. Burien is not the closest dealer for me to get to but the closer one is not an organization I would ever do business with again.

I recently bought a 2024 Chevy Silverado 3500 and there are bird droppings that stained the hood and top of the cab. I was assured that these would be taken care of. I left my truck for the day and not only did you not get them off you were letting drive out of there without saying anything. That person at the desk that I talked to about it took pictures and told me I would be contacted about fixing this. I have heard from nobody and it's been a week

I was told my car needed a software update for "RESS" but absolutely NO ONE could explain what that was, how urgent it is, or what benefits I would see from going to the trouble to bring it in. That tells me your dealership doesn't understand EV's and may not be a reliable partner for future maintenance needs. Hey, I get it, you sling quarter-million-dollar muscle cars and jacked up gas guzzler trucks are your bread and butter. Ok, but really, displaying some competenece on your own brand's products would go a long way towards building a reputation for a vehicle industry that is clearly going new directions.

Good service

Service was fine, but the wait time was awful. I scheduled an appointment online for an oil change & headlight adjustment at 1:00 pm on 4/11, but my car was not finished until about 3:45. I was waiting for it, but no one came out to tell me what was taking so long.

Always reliable fix my problem and it stays fixed.

Another great service experience at Burien Chevrolet. I was able to get a last minute appointment but didn't have to wait long for completion, which I really appreciate. I also appreciate the TWO green Corvettes in the showroom, one a beautiful Z06. Tempting, but won't pull trailers so I'll keep the dually. Thanks guys.

Good service at my scheduled

Every time I need service your people are great friendly and funny

The Service Manager remembered us from the previous car he worked on that we purchased at Burien Chevrolet. It's a comfortable feeling to see good people there long enough to have history with. Kind,,Professional, Checks the details. Services my car correctly the first time. The Service Manager makes sure the customers are served well.

Great Communication

Managed to get a better car than I planned, and with the same financing I intended to use. I didn’t have an appointment, just showed up and was taken care of.

Very good and excellent job.

It was easy to make an appointment. The work was done in a reasonable time. There was plenty of communication about what needed to be done and how long it would take.

Since purchasing my truck in 12/16/25 I have been back to the dealership 4 times for the same check engine code issue (p026d). I have put maybe less the 2k miles on it since purchase. The mechanics at Burien Chevrolet have been unable to resolve the problem. Most recently on attempt #4 they had my tuck for a week. Less then 24hrs after picking it up from the dealership, my truck the check engine light came back on. I will be calling in today to schedule visit #5. I am thoroughly annoyed about the qualify of workmanship and quality of product the dealership sells.

Galen and the whole team were great to work with. I got a great deal and am super happy with the car.

Very friendly, prompt service. Thank you.

I don’t have to worry about my car. I can drop it off and know it’s going to be taken care of and I will receive updates

Fast

As usual you folks are polite and helpful. No complaints.

Pleasant, knowledgeable, helpful

Good job

I appreciated the Service Department completing & returning my vehicle back by the end of the day. They are a very professional team & do a great job, I just wish that I only had to see them for regular maintenance instead of dealing with these latest " big ticket " items that i have had to endure these last 18 months { IE New Transmission, New Catalytic Convertor, Tire Sensor Replacements, just to name a few } - All Under 130K Miles -

A real pleasant experience, great sales people, driving a new chevie

Fixed the problem under warranty. So, great!

was on time and finished as i was told. No issues found

Great Customer service and they will make sure you are satisfied

Good

The services was good and my car is running better than it did before the services.

Service advisors were professional and good with communication, were able to get some warranty work done at the same time as oil change.

I came in just needing my car programmed after installing a new part. I spoke with Zack and he made it as simple and easy as could be. I told him what I needed, he gave me the estimate up front and fast and then i just waited in the lobby until the service was done and that was that. Zack was a very pleasant and friendly guy to talk with for the couple minutes i did, i was really happy with the service he provided. Besides that overall i only waited in the lobby for about an hour or so for the service on my car to be done and when my car was ready it was correctly programmed as requested so i am happy.

My service was quick and thorough. They found a dead bird under the hood and a wire that had been gnawed on. Both dealt with. Was so appreciative of the extra care. Will have to look under the hood more often.

The service was completed quickly and I was back on the road by the afternoon.

My sales person was excellent besides some miscommunication on the final price. Everyone was very kind. However, I was told I had 30 days to decide on the extended warranty, so I said yes and took some time to think about. I decided against it and have been trying to get ahold of the finance manager Craig New for over a week. I've left him several voice mails, emails, and messages my sales contact about it. It feels like he is purposely ignoring me so I give up or miss the 30 day window to cancel. It's incredibly unprofessional.

Technician was very informative and did all the checks that we wanted to be taken care of on the RV. He was very pleasant and very helpful.

Everyone was extremely helpful.

Joey and Dan made everything go very smoothly.

Able to get me into an appointment and out on a short time notice. Staff was very helpful and professional.

Efficient and good customer service

Excellent! I arrived an hour before my oil change appointment and they took my car right away. And it was a quick wait!

I was able to get and out with a new car in just under two hours, which was also my first time to the dealership. They were able to improve upon my financing (secured a rate .54% under what I had been preapproved for) and worked with me on some crossbar accessories for the roof. Car was cleaned and waiting for me as soon as the paperwork cleared.

Everything was great, start to finish. I was checked in by a lovely woman who then referred me to Mayra. Mayra is efficient and fun! Received a ride to work, and I was kept informed as to what needed to be done in a timely manner. Brought my car in at 8 and it was finished by noon. Offered a pickup but elected to take the bus. Excellent service. Will definitely return for my tune up needs.

Great customer service from Larry Smith. Treated me professionally with humor and respect.

AJ was polite, efficient and a pleasure to work with. Erin in finance was direct and quick.

I had an appointment in my car was not brought back for 40 minutes. The waiting room is a cesspool of germs. The couch is gross. The chairs are stained. The floor is disgusting. Please update your waiting room.

Friendly

Oil change in your service department. Went smoothly and ahead of time expected. Myra is great

I requested that the car be inspected for normal and recommended service, as I've just taken possession in a sale from a 3rd party (not a dealer). This was done as expected. I also requested that some items be addressed: 1. A persistent "clank" sound from the hatchback lid, when closing it or traveling over a bumpy road surface. 2. The glovebox seems to be missing a fastener, and doesn't open or close properly without manual intervention. 3. 2 hatchback cover posts (there are 4) are broken, so the cover cannot be used. I asked that those be replaced. 4. The brakes occasionally squeak abnormally when backing up. After my service appointment, the car was delivered to me with all of those in the same condition. 1. I was told that the source of the clank sound couldn't be found - it was suggested that the hatch glass might be loose. After picking up my car, I crossed the street to ProShield Auto Glass, where I was assured that the glass was secure, and that the sound was consistent with metal-on-metal, as I had originally described it. It definitely was not the sound of any material striking glass. 2. I was told the entire glovebox would need to be replaced to solve this issue. 3. I was told that I'd have to request that those posts be ordered from parts and then installed. 4. I was told that the squeaking sound couldn't be reproduced. I was pretty disappointed that *none* of those issues were solved, and that I wasn't even provided with an estimate (except for the new glovebox) for repair. I would have expected a call with estimates for additional costs, if any, before being told that my car was ready for pick up. Item 3 is obviously a very simple fix, but even that wasn't addressed.

Great job taking care of the warranty work right down to the wire really appreciate you!

Your staff is helpful and courteous.

Myra was my representative. She was very helpfull during my corvette servicing. One note of concern was the ordering and receipt of a part that was sent by normal frieght. It should have been shipped overnight. As such my vett was at burien Chev for more time. Over night deliveries are common in the car servicing industry.

Great customer service

My sales rep was responsive and the problem was fixed, so that’s why I gave it an OK rating. On the downside, I was quoted $1500 worth of service services that I got fixed at a local reputable car shop for $700. Finally, when I went to pick my car up, the back left window was open and it was raining.

Zac was very helpful. The appointment I made by phone that morning didn't show in the record but he was able to get me in for tire rotation and 2 recall items. He also got me an estimate on a scratch repair and info about installing a trailer hitch.

Window trim was handled quickly & I was worked into the schedule.

Everyone involved was very nice and worked hard to help me get a new car. Big shout out to a.j.

I arrived about 30 minutes late due to traffic. Mike told me not to worry they will replace the horn very quickly. Two hours later, I was on my way home. All went well.

From the second I got there to the second I left, I had full confidence that my Trax was in good hands. I was taken care of and they did a thorough check of my baby.

top notch service and care and super friendly

Polite, on time, complete, nothing extra, and clean

Always great customer service. Fast and Friendly

No pressure, very informative and helpful.

It was Grrrrreat. I am telling all my friends about the staff. The people were what will bring me back in the future. Especially AJ. He answered every question we had with no hesitation. I should have listened to him more. His suggestions where what I should have picked in the first place. The inventory was very good. A lot to choose from.

Customer service was absolutely beyond expectations. Quick check in and fast service. Problem fixed with ease and on my way with an air conditioned car. Cannot express my gratitude adequately with summer temps upon us. Thank you.

Efficient timely service.?